You may enroll your new device using DUO device management portal to re-activate DUO Mobile. If you get a new phone you will need to re-activate DUO Mobile for that phone. The passcode is valid for one-time use, you will need to tap on the circle next to the passcode to generate a new passcode to sign-in again.Įnter the 6-digit passcode (without spaces) that appears on the DUO authentication site. Tap on the down caret (v) symbol next to Claremont McKenna College. Open the DUO Mobile app from your smartphone. Select Enter a Passcode from the Choose an authentication method screen You will not be able to receive push notifications but instead use the passcode option to sign in. The DUO mobile app works even without a WiFi connection or withoutĪ cellular data. You can still access your account in this case. Unable to login without Smartphone Wi-FI access (no cell phone service or no Wi-Fi connection or in airplane mode).
DUO HELP DESK PUSH PASSWORD
Change your password immediately using the CMC Self-Service Account Management site.ģ. Therefore, if you receive a DUO login request that you did not initiate, do the following:ġ. The second step in MFA is only triggered if the first step is completed. Unwanted Access Attempt AwarenessĭUO MFA prompts to select either Approve or Deny a connection when anyone successfully enters a username and password. Contact the Help Desk for further assistance. Use a lab computer that you have previously logged into in the last 30 days.Ģ. If you cannot login to your account because you do not have access to your mobile device:ġ. Please contact the CMC Help Desk if you have an issue not listed in this section or with any questions.Ĭampus location: Roberts South, Lower Level (RS012) Sponsored Internships & Experiences ProgramĬommon DUO issues and their resolutions are listed in this section.The Soll Center for Student Opportunity.Office of Institutional Philanthropy and Sponsored Research.Salvatori Center for the Study of Individual Freedom.Rose Institute of State and Local Government.Randall Lewis Center for Innovation & Entrepreneurship.Keck Center for International and Strategic Studies.Berger Institute for Individual and Social Development.Silicon Valley Program Academic Interns.Center for Writing and Public Discourse.
Robert Day School of Economics and Finance.Physical Education and Intercollegiate Athletics.Kravis Department of Integrated Sciences.Presidential Initiative on Anti-Racism and the Black Experience in America.
DUO HELP DESK PUSH MANUAL
That ensures that even if someone correctly guesses your password, they still can’t access your account without something you have(like a phone or tablet).Īlong with adding an extra layer of security from cyberattacks, Duo enrollment allows students more time between password expiration-one year instead of every 180 days!įor more information about Duo two-factor authentication, see these FAQs:ĭuo enrollment follows guidance provided by the UNC System ( UNC Policy Manual and Code, section 1400.3).
Duo two-factor authentication requires each Niner to confirm their identity and know the account password to access their NinerNET account. Like professors, students at UNC Charlotte use their NinerNET account to access University single sign-on services like Canvas. Submit your intent to enroll in your Future49er Portal.* *NOTE: Confirming Duo enrollment does not submit your intent to enroll. New students are guided through Duo enrollment when they activate their NinerNET account. In 2021, students began to see a prompt to enroll in Duo two-factor authentication when they reset their NinerNET password.
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